On Line Shopping RIghts

On-Line Shopping Rights

Are you shopping early for Christmas and using internet suppliers? If you buy on-line your rights are a bit different to those you get when buying from a shop.

Delivery Issues

Always check the promised delivery times on the web site. If no delivery time is given then delivery should be within 30 days. If your goods are not delivered within this time you are legally allowed to cancel the order and get a full refund if you have already been charged.

If goods have been personalised or built specially to your requirements you can not automatically cancel the order.

Items lost in the post should be replaced or a refund given by the supplier after the courier or Royal Mail have been given two weeks to trace the first delivery.

Under Distance Selling Regulations you have a 7 day cooling off period after receipt during which you can return unopened items for full refund including initial delivery charges (but not returning costs).

Good Practice

  • Print a hard copy of your order with the site reference. If the purchase is large save a copy of the terms and conditions after checking them.
  • Deal with reputable suppliers who have a bricks and mortar presence in addition to web sites. They must give you their full geographical address (a PO Box is not enough) no later than at the time of delivery of goods
  • Always check there are secure payment facilities Https and golden locks are signs to look for.
  • Use a credit card for payments £100- £30,000 as the credit card company has liability with the shop if the goods are faulty, not as described or not delivered.
  • Paypal is useful for smaller payments.
  • Look for voucher codes for discounts and special offers.
  • Do not assume web prices are always cheaper. It pays to shop around.
  • Get more information from a specialist web site like Online Shopping Rights
  • Special Purchases
  • The rules for buying cars are a bit different. A trader has to honour the 7 day distance Selling Regulation cooling off period. A person selling the car on the web isn’t tied to this. Also check for guarantees and warranties.
  • Distance Selling Regulations are to protect buyers who have not met sellers. If you visit a furniture shop for example then order on line you may loose the 7 day period
  • Be careful when buying at online auctions because auctioneers, unlike other sellers, can refuse to accept responsibility for the quality of the goods they auction. Read the conditions of sale with care.
  • Finance and insurance products, land and for some reason vending machines are not covered by the same rules. The Consumer Credit act offers different protections in some of these circumstances.

Again check for common sense. One problem is knowing when to stop as there are so many side issues. keep your disclaimers upto date

By on March 13th, 2010

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